Grado did step up and in fact they told me not to even bother shipping old cable back and would just send a replacement, which they did!
So even though the whole subject of dealers stating they are authorized Grado dealers on eBay is still grey as Grado would not comment on this I can say they stepped up and made a Grado CUSTOMER satisfied regardless of point of sale origin.
And that elevates them from the common herd although still the first couple of replies from Grado were unwarranted and could have been handled better but it is all good at the end.
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It appears that now this complaint has reached the ears of someone with an ounce of common sense at Grado corporate that we have a fair result.
They have asked for me to send them my old cable and if they agree it is genuine Grado and faulty they will replace free of charge.
And that is about all I could have asked for initially without the song and dance routine.
So hats off to Grado for finally seeing the light and supporting their products whether the question of selling on eBay has been answered or not yet. |
I guess Grado are not very concerned about eBay dealers claiming to be fully authorized .
Response from Grado customer service
"Thank you for your response.
Thanks for Enjoying Grado Products
Grado Labs4614 7th AveBrooklyn, NY11220"
Say no more, maybe they will investigate , maybe not.
Whether Grado are right or wrong to have nothing to do with my issue, that attitude displayed towards a genuine issue that is existent on Ebay is saddening tbh.
Moving on......
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Then there are at LEAST 19 dealers on eBay guilty of false advertising.
Greg did you read the listing at the link I posted above?
Especially the last sentence in bold at the end.
Rather goes against the statement made by Grado would you not agree.
It appears Grado needs to get its house in order including its claimed fully authorized dealers who are selling on eBay.
So no, at this juncture I still say I have just cause to criticize Grado for this situation.
I have forwarded a couple of the Grado eBay listings to Grado customer service and invited their comments on the matter so will see if they respond. |
Cleeds Just as a FYI. There are 19 listings on eBay right now for Grado products where ALL 19 state categoricaly that they are full authorized Grado dealers. Just type in the search bar "authorized Grado dealer" ….. Just one example, note the wording in bold at end of the ad! https://www.ebay.com/itm/Grado-Labs-SR125e-Prestige-Series-Over-Ear-Headphones-Authorized-Dealer/254...So either they are making false claims and statements or Grado customer service is full of it! Again I did not mention the dealer I purchased from on eBay in my email to Grado and they never asked me who I purchased from. So they had no way of knowing if my purchase was from one of these "authorized dealers" or not? My takeaway from this is that my experience of Grado customer service has been very poor and that if these truly are authorized dealers then do not expect Grado to stand behind them via direct contact. And that is my final word on this subject. |
Cleeds
And as I said if Grado are restricting their dealers from enjoying more sales via eBay then I still have no time for them.
And if that is the case then that is exactly what they should have stated in their reply to myself.
Of course everyone is entitled to their own opinions viz eBay.
Personally I would never have been able to sell half of my older gear without eBay due to its massive audience.
YMMV |
Cleeds.
How did Grado know if I had bought from an unauthorized dealer?
I never mentioned any names and they never even asked.
Unless Grado are enforcing that NONE of their authorised dealers are allowed to sell on eBay.
Which on its own is a very narrow minded viewpoint and my opinion of Grado has not changed one jot.
Sgordon1.
Staying away from eBay is not a practical or sensible option in today’s age.
A LOT of major dealers use eBay as it gives a worldwide presence for sales and in today’s modern commerce age just cannot be ignored. |
Just a word of warning....
As above post shows I purchased this Grado cable from eBay, it failed last night, lost one channel, yes it is the cable.
Emailed Grado to show my displeasure over failure of a $47 cable in such a short time especially as I have used it no more than 10 times.
Their reply?
see below..
"Hi Kevin
there is nothing we can do as you purchased it from an unauthorized source.
Authorized Grado dealers do not sell on eBay therefore, we cannot know that the cable you bought is a real Grado product
we suggest that you go back to the seller on eBay
any questions, let us know"
So basically they are not willing to back up their dealers if sold online through ebay. Yes this was purchased from a dealer and there are a lot of Grado new products for sale on eBay so my assumption is right now that if you have a problem you are on your own as far as Grado are concerned.
There is no way any Grado dealer can survive without an online presence somewhere and I seriously doubt every single Grado product for sale on eBay right now is from a non authorized dealer!
I have yet to get a reply from the dealer involved and likely never will.
Lesson learned, no more Grado products!
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$47 shipped on eBay.
Sounds like a plan.
Hopefully end of story. |
From Grado. Grado offers a 15 foot (450cm) extension cable terminated with a 1/4 inch (6.3mm) plug and a 1/4 inch (6.3mm) jack. This cable is constructed from the same high quality wire as their headphone cable. For longer lengths the cable may be piggybacked up to 3 cables." Grado guarantees no degradation of sonic quality with Grado headphones while using their extension cable." Features: - Grado Extension Cable 4.57m (15 ft) Headphone Extension Cable
Like the guarantee in quotes! |
Excellent information,thank you Wolf.
Will look into it. |
David
You are right that wireless cans would solve the issue for sure!
Don't start me looking at more changes ... Lol! |
Correction.
After extensively perusing Audioquest website they do not appear to make ANY headphone cables apart from the ones that are sold with their own headphone series. |
Audioquest does NOT make a cable to fit the Audeze el8. |
I bought mine through Underwood Wally so did not pay until it was actually shipped. Mark was out of the picture.
Made a BIG difference especially in background hash noise and my tt analog signal. |
Lol
Which is exactly the thoughts going round in my head which prompted this thread.
Can't help but wonder if the sq is degraded in some subtle way.
I honestly cannot say I hear a difference when plugging in direct and sitting close to using my cheap extension cable and lounging in my sofa.
Maybe it is all in the mind and I need stop over thinking it!
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@devilboy
Knew I could not be the only one in this situation.
Yes best option I have seen are the dragon cables by moon audio but a 20 foot with neutrik 1/4" plug runs $365 even on cheapest blue version.
Buggered if I am going to pay $500 plus for the black though. |
Looks like may have to peruse headfi.org as all I got so far are direct replacement cables for the el8 from moon audio that cost more than the cans did! |
I will check into if Audeze make longer cable as they use their own connection at cans that is way different to say AT cans as I previously had.
If not I guess will have to be an aftermarket cable to fit.
Thank you |
I guess what I am really trying to find out is if I am severely degrading the sq on my cans by using a pro audio extension cable?
Meaning what have other users actually done about it?
Or do you all just move your chair close enough so your supplied cans cables reach! |
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Quite happy with my audeze cans but I was thinking I cannot be the only one whose chair is not within 6 feet of the headphone socket!
My thoughts were along the lines is the cheap extension I am using hurting any sq at all or is it a null worry?
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