2. misc-audio
  3. 1238460557

Having guarantee issues with KR Audio?

One of my KR Baloon tubes decided to permanently sleep in this morning, so I spoke with Israel Blume of Coincident, and it seems that not only is KR Audio not going to be supplying tubes for amps other than their own any longer; but getting them to honor their 6 month guarantee is also a problem. He cited a case where they said that the tube being returned was "not used properly". Not used properly in a Coincident amp??
The tubes I got through Coincident were purchased in December. DECEMBER! I checked the KR website, and clearly they claim to have a 6 month guarantee.
The best he could do is to offer me a replacement tube he has in stock for $300.00. I'm going to buy it, but man am I steaming.
I just wondered if there are any other KR tube users who wanted to rant.
azaud

Showing 1 response by outlier

outlier's avatar
outlier
381 posts
 
I had very poor experiences with KR. I had an older KR Enterprise amp that kept burning through 842 VHD tubes (I think that was the name). The tubes died a number of times and I had to replace with no recourse from KR. The amps sound nice, but it's clear that KR wants nothing to do with customers who have issues with their tubes.

I believe their new amps are better designed than the older KR Enterprise stuff.
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