2. misc-audio
  3. 1238460557

Having guarantee issues with KR Audio?

One of my KR Baloon tubes decided to permanently sleep in this morning, so I spoke with Israel Blume of Coincident, and it seems that not only is KR Audio not going to be supplying tubes for amps other than their own any longer; but getting them to honor their 6 month guarantee is also a problem. He cited a case where they said that the tube being returned was "not used properly". Not used properly in a Coincident amp??
The tubes I got through Coincident were purchased in December. DECEMBER! I checked the KR website, and clearly they claim to have a 6 month guarantee.
The best he could do is to offer me a replacement tube he has in stock for $300.00. I'm going to buy it, but man am I steaming.
I just wondered if there are any other KR tube users who wanted to rant.
azaud

Showing 1 response by azaud

azaud OP
156 posts
 
I love the Frankensteins. They just flat out please both the audiofool and music lover in me. These tubes were recommended (and sold to me) by Israel Blume himself, and he hasn't steered me wrong as of yet. I can't believe he would make an error and then not rectify the situation, so I have to assume that KR Audio has issues.
Funny though, I'm at 150 hours or so.
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