UPS - I bought two sets of cables from different sellers here at Audigon. Both agreed to ship COD / UPS. Both arrived the same day and I give the money orders to the driver. Next are calls from the sellers asking about payment. Turns out UPS lost both money orders. Their solution? Threaten me. I had to pay them again. I had to help find out what happened. I had to get them the serial numbers of the money orders. The more they threatened the more I told them to go to hell. After I told their lawyers I would sue them if they didn't leave me alone they stopped. Bad experience.
FedEx - Sold a preamp to someone on Audigon. When it arrives he tells me the box shows damage and one channel won't work. Gets a repair estimate. He reports the damage to FedEx. FedEx sends me the check, as shipper, I endorse it and send it to the buyer. Good experience.
Pilot Air - I bought a set of speakers in NYC and had them shipped by air freight by Pilot. Pilot actually sends them by truck and someplace in route smashed one of the crates destroying the speaker cabinet. Claim made, claim denied, suit filed. I ask them to pay for the damage. They accuse me of fraud. Finally, we go through court ordered mediation. The panel makes a recommendation to settle which I can live with. I accept. I find out they accepted. Under the court rule, the case is over, settled for the recommended figure. Now their lawyer tells me they don't want to pay because they thought I would turn down the award. If they knew I would have accepted they would have rejected. I guess I tricked them. Now I'm told the check is in the mail. Almost exactly one year. Horrible experience.
Some companies behave well and others don't. I try to avoid dealing with the ones that aren't.
FedEx - Sold a preamp to someone on Audigon. When it arrives he tells me the box shows damage and one channel won't work. Gets a repair estimate. He reports the damage to FedEx. FedEx sends me the check, as shipper, I endorse it and send it to the buyer. Good experience.
Pilot Air - I bought a set of speakers in NYC and had them shipped by air freight by Pilot. Pilot actually sends them by truck and someplace in route smashed one of the crates destroying the speaker cabinet. Claim made, claim denied, suit filed. I ask them to pay for the damage. They accuse me of fraud. Finally, we go through court ordered mediation. The panel makes a recommendation to settle which I can live with. I accept. I find out they accepted. Under the court rule, the case is over, settled for the recommended figure. Now their lawyer tells me they don't want to pay because they thought I would turn down the award. If they knew I would have accepted they would have rejected. I guess I tricked them. Now I'm told the check is in the mail. Almost exactly one year. Horrible experience.
Some companies behave well and others don't. I try to avoid dealing with the ones that aren't.