Has anyone had trouble with stereophile magazine?


I renewed my subcription for two years in January and have not been sent the last three issues. Their customer service department admitted that they had received my payment 2nd week of January. I would like to point out that I e-mailed them twice without response and had to call and wait on hold for 15-20 min. to get the information that I do have. I still do not have my issues and they will only send me jan,feb,mar if I pay extra for them. I hesitate to pay them anything in the future.
sparks1

Showing 1 response by stereodad

I have had similar problems of not receiving the mag and easily having my subscrption extended because they have no more copies available. Clearly when they have you as a subscriber for ad revenue they would rather not send you the magazine at a lose.This happened with the april issue, the second time in three months, so I called up and raised hell to the point I was hung up on.About a week later the april issue came in the mail even though they had no more copies,amazing.Ifeel this is intensional as there are allways a lot of copies in the newstands at about $7.00 a pop. Larry