To me,on paper,this looks like a real contender to be taken very seriously.I did see the designer's profile,and he looks to be highly trained,and capable.
I'm willing to bet that this two way becomes very well known,as opposed to well owned(due to price).As to the lack of return e-mails,I sort of understand that this is a new, "high line" co.,and there is only so much manpower available to deal with us all.This should probably self correct with time,but I'd like to give them the benefit of the doubt.
BTW--the Peak is supposed to be superb,but I have also heard the JM Labs Micro Be,and BOY is that thing a "WINNER".It's alot less dough than either of the first two contenders as well.
Best regards.