The tweeter should be at your ear height, not the woofer. They are designed for 24" stands, so your stands are adding 1.5" plus the cones you stated you are using add more (not specified in your post) so they definately are NOT set up correctly.
My advice would be to loose the spikes, this would get them as low as possible. Then set the rear leveling screws to nominal per the manual. Then raise the leveling screws (raise the rear of the speaker) to tilt the tweeter down until they sound best.
My advice may only get you so far, ultimately, I'd give Roy a call at the shop tomorrow and get his advice.
My advice would be to loose the spikes, this would get them as low as possible. Then set the rear leveling screws to nominal per the manual. Then raise the leveling screws (raise the rear of the speaker) to tilt the tweeter down until they sound best.
My advice may only get you so far, ultimately, I'd give Roy a call at the shop tomorrow and get his advice.