I ordered two GIK diffusers in November. A couple of months later I called and was told they would be shipped within a couple of days. Nothing. I called again a month later and was told something similar. Nada. I called again and was told I would have them early March. Always pleasant phone conversations. They arrived two weeks ago with one of the panel corners bashed-in from shipping. I’m going to live with the bashed-in corner rather than go through process outlined above again. Too bad. What I received works well and looks good.
GIK alternatives
Last month, an audiophile colleague inquired about GIK acoustics on this forum. I shared my experiences as a longtime customer. I pointed out episodic challenges with build quality but a highly responsive staff. I have changed my impression and would not recommend them. GIK has recently changed CEO and several longtime colleagues appear to have left. Their prices have increased, especially for shipping. I’ve been attempting to place an order by phone without success. And their product lead time is extraordinary. For example, I was informed that routine scatter plates would not be shipped out for 2 months. They’re having problems. Any recommendations for alternative companies?