I've had the same experience with the bass traps. Corners dinged and some scratches. I have to see it every time I listen. They work well, but shipping could be vastly improved. I also left feedback on the transaction on their survey and was never contacted. Probably won't be back to GIK.
GIK Acoustics can't ship without damage
I have ordered around 10 Impression panels and a couple bass traps.
The Impression panels are the ones with the decorative wood front panels.
EVERY order has been damaged, assembled wrong or the wrong part sent. Even my replacement parts were damaged because they put (2) 1/8 thickness of wood in a 7" thick box, but taped it to the side of the box, so there was only 1 thickness of cardboard protecting it. Duh! Guess they never saw FedEx guys at work.
They work we'll and Mike has been very helpful, but I'll never buy from them again.
I can't be the only one who's has issues with them can I?