Very poor experience with FedEx/contractor on delivery of recent big$ purchase. Item was delivered (and left in plain sight) without my signature as required. I was away and learned of the delivery via email notification when I returned. FedEx notification indicated I had signed for delivery; totally bogus claim as I not home at that time.
Item was left on its side, not flat (stable) resting on box bottom, and corners of outer box showed signs of distress. Thankfully, item works well with no problems apparent, and no porch pirates were in the vicinity.
I notified seller of FedEx's failure to provide service he paid for (per purchase agreement). Seller planned to discuss with FedEx.
Seller was top notch from my initial contact all the way through this transaction, including well-protected item and double-boxed packaging.
FedEx and other parcel delivery services (and their sub-contractors/agents) need to do better with handling, with obtaining recipient's signature as appropriate, etc.
Item was left on its side, not flat (stable) resting on box bottom, and corners of outer box showed signs of distress. Thankfully, item works well with no problems apparent, and no porch pirates were in the vicinity.
I notified seller of FedEx's failure to provide service he paid for (per purchase agreement). Seller planned to discuss with FedEx.
Seller was top notch from my initial contact all the way through this transaction, including well-protected item and double-boxed packaging.
FedEx and other parcel delivery services (and their sub-contractors/agents) need to do better with handling, with obtaining recipient's signature as appropriate, etc.