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FEX EX Damaged New Legacy's

I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and  indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ...... 
nitrobob

Showing 1 response by yyman23

yyman23
145 posts
 
"Treat every package like it's you own."
Very few (if any) shipping company employees live by this rule.
From my own past experience, FedEx is easier than UPS to deal with as far as claims go. Took me 60 days once to get compensation from UPS for a broken faceplate on a McIntosh amp. It was much quicker the next time it happened with FedEx.
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