I had this near exact thing happen with UPS and my new Legacy Signatures SEs. Two gouges on one speaker rear (thankfully can’t be seen from the front!) I took pictures on the speaker and the damaged box, filed a claim and worked with Legacy (who have been great) but UPS is STILL dragging their heels apparently. The driver even wrote and noted the damage. This has been going on for a few months now. These were my dream speakers so I was pretty pissed at the time, but have since gotten over it. Good luck.
FEX EX Damaged New Legacy's
I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ......