Feedback does not alway tell all


I meant to post this under 'Misc.' instead I put it under Music.
I'm sure a moderator will catch it, so here it is:

I'm starting this thread because recent exchanges here have demonstrated that I am not the only with these experiences. It might also serve as a warning to the initiated. I do not think that the problem as an easy fix, but I do feel it's important we are aware of it.

Heck, it's ultimately more of an annoyance than a danger. But most people here behave in a polite and honorable fashion, and have a sense of community very rare anywhere on the net, so anything we can do to encourage these positive attributes we must do.

The feedback system is very good, but it is no the tell-all. Feedback generally applies when a transaction completes, therefore the situations below would not be feedback-worthy. Besides, leaving negative feedback can always prompt a retaliatory tit-for-tat.

I've had sellers with 'good feedback' drop off the face of the earth, after we'd agreed (to asking price, mind you) and even to shipping costs. I've also had simple questions not answered (such as 'is it under warranty').

One time, I was interested in an item, exchanged emails, found out the fellow was local, discussed the gear I had. He then offered to drop by and demo it for me (he gave 'airs' of being a dealer or broker of some sort, based on AG info, and had many items listed).

I then informed him I had decided against the item, as I was going another route. I asked him what other lines of gear he specialized in. No answer, not another peep.

So, these fellows have excellent feedback here, but I will NEVER deal with them again. Period.

I now have a folder where I keep 'orphaned' emails from people I do not want to deal with. I look at that list when I'm interested in an item. If they are on there, well you know.

KP
killerpiglet

Showing 2 responses by jvia

You can do what you want, but IMHO, that is kind of a silly approach. 1st, I don't know where everyone gets the idea that all e mail reach their PROPER final destination. You dont know if he accidently deleted before read, whether it got misrouted, still out there, etc. Their is a company in MA that I get all their inter office memo's, details,updates,whatever, I notice that my email address is never in their stream of recipients. I have recieved on more than one occasion email that is weeks old, but is dated and tagged properly. I think too many out there think the internet is infallible, but its still not face to face, nor is it telephone. This one guy your talking about, kinda hard to believe that if he has that kind of feedback rep
that he just went flake.Maybe he thought he had made a deal with you and you backed out. That might just be his perception, and there would be two perceptions of this correspoindence, yours and his. No, I don't like being not answered, e mail or otherwise, but an example of that happened this week with me. I leave town, kind of an emergency trip and I think I am not going to need my laptop. I sold a guy a piece, emailed him that I got his funds, emailed him that I shipped. he wrote me one or two more emails, but it was not convenient for me to answer him quickly, especially when I knew he would have them item in the next two days. He writes selling site complaining that I would not respond to emails, but he has the goods and they are fine. Are we supposed to be hooked to our email accounts all the time? If you or anyone deem something to be that important, use the phone. I list mine everytime I sell, inviting people to call or write. I send it everytime I try to buy, because I would rather hear the person I am dealing with. I think once you broke the deal with the guy, he decided maybe your were just wanting to e talk, not purchase, nothing wrong with that, but maybe thats not what he wanted.
I guess my point is, you or anyone want to do all your correspondence on the net, fine. But I think you expecting a little to much when you think that all email correspondence is going to be quickly and promptly answered. To many things can and do go wrong, and if you are really trying to do a deal that amounts to over $100 and is something you really want, use the phone.
KP, nowhere did I say your experiences were unique. I consider them fairly common. That is the point I am making. In this case, for whatever reason the guy doesn't seem to want to do business with you, at least right now. And price or percieved value pretty much has to be discussed, because it is usually in the ad, thers is an idea of how much an item is going to be. And if it wasn't discussed, he might have well thought your were wasting his time, and just did'nt have the courage to tell you. I'm not saying this was a decent human being you were dealing with, I don't know who it was, but there are two sides to every deal that makes or doesn't make.
And no, I don't care for that blame the computer excuse either, but it does happen. I can tell you I am someone that does have buyers feedback on all the sites, I have over 200 on Ebay(jvia@mindspring.com), and I will tell you things happen fairly often. And a lot of times it is just easier for people to "drop it". Especially if they are slightly embarrassed for not being able to make a deal or changing their mind about a deal. And e mail gives them an easier chance of blowing a deal off. E mail is not instantaneous, I get tons of e mail that was sent the night before, stuff that should have reached me before I went bed at 1 am or so. Its all dated at 830,900pm, and sometimes its deals that I or the mailer lose out on because email is really pretty slow, even though its an electronically based medium. You have to talk if you answer a ringing phone or a knock on the door. I also consider it easier to find out if I am dealing with a flake or not in that phone conversation. Thats why again, I post it my ads when I am selling, and I will call(if I have the #) before I will email if someone is listing an item I am interested in
Most of these people have jobs, families and other concerns outside of audio and just because 1 person or 10 do something you don't like on a particular deal means they want to do it again. Each deal does and should stand on its own. I have an will always consider myself as good as the last one I make. lucishow, you must frequent audio market place for that wild wild west comment. That place is dangerous!