As a dealer, a fee to listen at home for an hour seems unwarranted. When large heavy speakers or amps that require hiring manpower and a moving van, that’s a different story. And yes, repeat buyers are afforded courtesies that a new shopper may not. We have had to read the riot act to “loaner abusers” on occasion. And no dealer wants to go to the trouble and expense of presenting, loaning, etc. and then have the customer buy elsewhere…especially online…without being given a fair chance to make the sale. That can poison a relationship pretty fast!
Fee for home audition
I am in the market for a music server/streamer. I was discussing with one of the authorized dealers for a streamer. He had a demo unit and was willing to bring to my home for an hour and let me try. He is located around 10-15 minutes from my home. He wants to charge 5% for home demo. Is this the industry standard? I am not meaning to disparage anyone so not going to name the dealer. I am just trying to see what the standard practice is.