2. misc-audio
  3. 1043217908

Fedex Warning: $100 Limit Insurance on Ground

When I went to Fedex today, I was told that there is a new policy. Any electronics or computer equipment sent ground will only be insured up to $100.

I was ready to go into convulsions! The reason I was given is that there have been "too many claims and losses" so that is what they decided to do.

So, the lower shipping prices of Fedex Ground over UPS Ground are now useless. I find it amazing that they could even legally deny insurance on expensive items.

Considering that their ground treatment of packages was really no better than UPS, I can see why they had so many losses. I certainly hope UPS doesn't follow suit, and do the same.

Now, not only do our packages receive abuse from the shippers, so do we...
saxo

Showing 1 response by sc53

sc53
725 posts
 
I hope your FedEx Ground rep was just hopelessly misinformed, as is typical of that company. My Ground rep is unaware of this new "policy." I am sure they have had lots of claims because they have been doing LOTS of damage, see the many threads on this subject in the last couple of months. I just collected $700 from them for destroying some speakers coming from Canada. After their initial blanket denial, I sent them photos of the damaged box and speaker and right away I received a check for the insured amount that the shipper had paid. If they start limiting themselves to $100 liability, the only thing that will be shipped Ground is a paper letter or magazine. And even then, they may arrive all ripped up and water-damaged.
Please let us know if your rep still insists on this unheard-of policy.
More to discover