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Fedex Warning: $100 Limit Insurance on Ground

When I went to Fedex today, I was told that there is a new policy. Any electronics or computer equipment sent ground will only be insured up to $100.

I was ready to go into convulsions! The reason I was given is that there have been "too many claims and losses" so that is what they decided to do.

So, the lower shipping prices of Fedex Ground over UPS Ground are now useless. I find it amazing that they could even legally deny insurance on expensive items.

Considering that their ground treatment of packages was really no better than UPS, I can see why they had so many losses. I certainly hope UPS doesn't follow suit, and do the same.

Now, not only do our packages receive abuse from the shippers, so do we...
saxo

Showing 3 responses by saxo

saxo OP
98 posts
 
After reading the replies above, I also called Fedex and was told by a Ground Manager that they are aware of no such policy. I will have to contact the facility that told me this, and confront them.
saxo OP
98 posts
 
NO NO NO NO! I asked the manager of my Fedex facility, and he showed me the Dec. 2002 revised regulations sheet where nothing electronic or computer related will be insured for over $100 Ground. No, you can't buy extra insurance. Another local Fedex told me the same thing.

If you call 1-800-GO-FEDEX, they will tell you they know nothing of this change, but the stations insist there is a lack of knowledge at the customer service numbers.

If someone can to the bottom of this, I would so appreciate it. I just can't handle any more phone calls to Fedex concerning this.
saxo OP
98 posts
 
Both my Fedex facilities are refusing to insure over $100 for Ground electronics. I called Fedex Ground again today. The rep spoke to Claims, who gave him a vague answer, referring to the paragraph that states "easily damaged or sensitive goods". This rep said he doesn't believe there is a $100 limit on electronics either, but he plans to go through the chain of command and get me some kind of definitive answer. We'll see!!!
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