FedEx Shipping Damage


I recently shipped a component FedEx Ground that the buyer has reported to me as having been damaged during shipment. The item was carefully packed, double-boxed, and insured. I know that FedEx is going to do anything and everything to not honor the insurance. What are my roles and obligations and what are the roles and obligations of the buyer in dealing with this situation?
mchd1

Showing 1 response by sorasound

Unfortunately this happend to me once. As you said Fedex did everything to avoid paying for the damage (double boxed, packed by fedex agent - Jetmail), etc...

right from the begining i talked to the guy who had purchased the item from me. In all fairness, I think it makes sense to pay half of the sum back to the buyer immediately if he wants to do that and take care of the rest accordingly after the matter is resolved.

Also, please make sure you take as many pictures as possible. Save the box, fillings, etc.

Good luck.