UPS is the devil! I have had two really bad experiences with them, especially if you use their "UPS Store" to ship. They use this as a cover since they are an "independant business" and not UPS proper. They managed to bend the legs and mess up the finish on a Billy Bags rack I bought. From what I can tell they dropped it off a truck, ran it over, took a forklift to it, and then dropped it from a helicopter to my door, and I never saw a dime from them. FedEx ground home delivery is also a bit dicey with heavier stuff, the lighter stuff I have had no problems with. If you can send it to a business address as this tends to end up better for all, they do handle things better it seems that way. Best advice, insure for more than selling price, pack well, ensure they know the contents of the box, and hope for the best.