Fedex issues


For years, I have made it a standard to use Fedex for shipping of audio equipment and I think most of us have too. I might be changing my mind after a few incidents in the last few weeks.
In our neighborhood, we have had many issues with fedex delivering to the wrong address and more disturbing, been seen throwing small bags/boxes from a distance to the clients front doors. Our neighbors had their Ring cameras record these incidents and when I went out online and did some searching, this is fairly common practice.
Yeaterday, I had a shipment coming to me from an audio vendor that was worth $7,000 and there was a signature required when delivered. There was an issue where the vendor used my old address instead of my current address but I thought the new homeowners would see it was sent to me and tell the fedex guy it wasn’t theirs and he would take it back to the warehouse. That’s not what occurred. Nobody was home, so the fedex guy signed for it himself and left it out on the porch where anybody could have picked it up. The new homeowners called me when they got home to tell me my package was sitting outside. The vendor that shipped the piece asked for the digital signature and it was a line with 2 dots, but fedex indicates that I signed for it, I’m 30 miles from my old house.

What good is having paid for a signature when delivered if the carrier is going to sign for it and leave it out in the open? If somebody would have stolen the box, I bet there would be a fight since fedex claims it was signed for and delivered.
Maybe UPS has fixed their issue with dropping packages up to 5’ from conveyer to conveyer.
rbstehno

Showing 1 response by uberwaltz

FedEx drivers forging signature is not uncommon, I have had it happen a couple times.
FedEx did not even bother to want details when I rang customer service to complain.
FedEx drivers also claiming you are not in and so could not deliver is also not uncommon, had that one twice last week even though in all day. The telltale on that is they are supposed to then leave a doortag which has a unique doortag number, again FedEx customer service were not interested.

Saying all of that in my area FedEx are the best service but we are really just saying they are the best of the worst so not much of a compliment I am afraid.