The only way they pay insurance claims is if you use their packing service to ship. I had a preamp shipped FEDEX signature on delivery required. FedEx listed drop-off times 5 x before it actually arrived and it had slight damage. The seller had a FEDEX pack and they did a D- grade job but FEDEX paid him right away he made me do a chargeback on paypal to get my $ back. FedEx mentioned they wanted to inspect the damage but never showed up. This was 2 years ago and I have a nice free preamp after lol.
Fedex and Ups Damage thread
Just for giggles Wondering if your like to share your Damages from shipping.
Let me start thinks off.
Krell ksa-2 amp. Knocked out of square in for factory overhaul
Canary ca-... Monos Slammed, bent back panel binding posts
Vac 140 monos Completely destroyed 1 amp Lost the other...
Rogue 120 mons Slammed back panel.
Jbl L300 Slammed broke out front baffle
ect..