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Fed Ex Ground Shipping Woes

I've had two situations over the past 3 months where FedEx has caused shipping damange. I have had zero prior issues with them in the last 4 years. They immediately rejected the claim on the first item (packed in the OEM Box with original packaging materials and cited "insufficient packaging."

I learned quickly and recently had a seller professionally package an amp that was being shipped to me. The professional packer used a double-boxing system with at least 4 inches of rigid foam and Styrofoam peanuts. Shippers typically require a minimum of 3 inches of insulation around the unit.

To make a long story short, FedEx managed to managle the outer shipping container, mangle the inner shipping container, and damage the unit.

I'm at a loss for words......

Has anybody had better luck with one of the other couriers or any tips? I thought that both the seller and I did everything humanly possible to ensure safe delivery.
gechta

Showing 1 response by rx8man

rx8man's avatar
rx8man
1,484 posts
 
I recently had bad experiences with FedEx AND UPS, day late, dollar short, dropped from Empire State building, had to chase down package myself, etc.

Of course, we get blamed by "insufficient packing or insurance" yeah right, typical scenario, what else ?

How bout the fact I used special shipping boxes, fragile handle with care, this end up, do not drop labels plastered everywhere and the best conceivable packing material possible ?

What options are left, drive it yourself or Pony Express ?
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