I just shipped my amp to a guy after he bought it. I double boxed it and it had about 4-5 inched clearence from each side and it still got damaged. Theres no visible damage to the box or the unit on the outside. However after the unit wouldnt turn on my purchaser took it to the local dealer and the tech pointed out where the transformer had broken loose from its brackets as if the box had been droped on its side the outside of the amp was packaged real well but the transformer inside got damaged. So now ive filled a claim for my purchaser and we're waiting to see what happends. If fedex says no, ill fight to get it settled but in the end if they ultimatly wont pay the claim then who gets screwed? Me or the purchaser, I packed it well, it was his money that shipped it. I dont know what should be done, is the loss somthing we split or is he or I just S.O.L? Any advice on this would be appretiated as well as any advice on getting fed ex to pay out would be helpfull
Fed Ex Ground Shipping Woes
I've had two situations over the past 3 months where FedEx has caused shipping damange. I have had zero prior issues with them in the last 4 years. They immediately rejected the claim on the first item (packed in the OEM Box with original packaging materials and cited "insufficient packaging."
I learned quickly and recently had a seller professionally package an amp that was being shipped to me. The professional packer used a double-boxing system with at least 4 inches of rigid foam and Styrofoam peanuts. Shippers typically require a minimum of 3 inches of insulation around the unit.
To make a long story short, FedEx managed to managle the outer shipping container, mangle the inner shipping container, and damage the unit.
I'm at a loss for words......
Has anybody had better luck with one of the other couriers or any tips? I thought that both the seller and I did everything humanly possible to ensure safe delivery.
I learned quickly and recently had a seller professionally package an amp that was being shipped to me. The professional packer used a double-boxing system with at least 4 inches of rigid foam and Styrofoam peanuts. Shippers typically require a minimum of 3 inches of insulation around the unit.
To make a long story short, FedEx managed to managle the outer shipping container, mangle the inner shipping container, and damage the unit.
I'm at a loss for words......
Has anybody had better luck with one of the other couriers or any tips? I thought that both the seller and I did everything humanly possible to ensure safe delivery.