2. misc-audio
  3. 1235580475

Fed Ex Ground Shipping Woes

I've had two situations over the past 3 months where FedEx has caused shipping damange. I have had zero prior issues with them in the last 4 years. They immediately rejected the claim on the first item (packed in the OEM Box with original packaging materials and cited "insufficient packaging."

I learned quickly and recently had a seller professionally package an amp that was being shipped to me. The professional packer used a double-boxing system with at least 4 inches of rigid foam and Styrofoam peanuts. Shippers typically require a minimum of 3 inches of insulation around the unit.

To make a long story short, FedEx managed to managle the outer shipping container, mangle the inner shipping container, and damage the unit.

I'm at a loss for words......

Has anybody had better luck with one of the other couriers or any tips? I thought that both the seller and I did everything humanly possible to ensure safe delivery.
gechta

Showing 1 response by cruz123

cruz123
586 posts
 
Jmcgrogan2 said:
In the case of damage: buyer complains (and should not touch or disturbe the product), buyer notifys seller, seller notifys shipping company, shipping company investigates at buyer's home and confiscates product. Seller refunds buyers money, seller follows through on claim with shipping company.

This is exactly the way I read the Audigon state quoted previously. The buyer should never have the product and the sellers money at the same time. If the buyer doesn't cooperate in the in the sellers claim process with the shipping company, he/she has no claim to receive their money back.
More to discover