Hi Bernard, I spoke to Lucien at Rowland this morning... Your dealer is in close contact with the factory... They are working together to solve your issue ASAP.
Concerning your other questions...
The audible performance of a brand new M825 is not faintly close to what the amp will be doing once it has completed break-in of 1200 to 1500 hours... I fully expect that a brand new M825 would not sound as sweet as a well broken in M625.... But before long, will leave the lovely M625 in the proverbial musical dust. As you can read in my M925 break-in log in this thread... Patience is golden.
Switch mode power supplies (SMPS) range from 25 cents parts for charging cheap phones to sophisticated and highly reliable units developed for aerospace and mission-critical applications... Rowland uses these highly reliable and expensive SMPS in its amps... Fact is that Rowland has been using exclusively high grade SMPS for the last 15 years because of their superior sonic performance and high reliability, and failures in Rowland SMPS are extremely rare.
Guido
Concerning your other questions...
The audible performance of a brand new M825 is not faintly close to what the amp will be doing once it has completed break-in of 1200 to 1500 hours... I fully expect that a brand new M825 would not sound as sweet as a well broken in M625.... But before long, will leave the lovely M625 in the proverbial musical dust. As you can read in my M925 break-in log in this thread... Patience is golden.
Switch mode power supplies (SMPS) range from 25 cents parts for charging cheap phones to sophisticated and highly reliable units developed for aerospace and mission-critical applications... Rowland uses these highly reliable and expensive SMPS in its amps... Fact is that Rowland has been using exclusively high grade SMPS for the last 15 years because of their superior sonic performance and high reliability, and failures in Rowland SMPS are extremely rare.
Guido