2. misc-audio
  3. 129255-5063

Expectations for warranty repair timing

All,

I've had a piece of audio gear back with a manufacturer for repair for a month, and want to solicit feedback here on what constitutes an appropriate turnaround time for warranty repair.  This isn't stipulated in the warranty paperwork, and there doesn't appear to be any guidance on this from consumer advocacy organizations, so I'm turning to you all to make sure my expectations are in the right place.  

A month (or more, we'll see) doesn't feel like a reasonable wait time to me, and it doesn't help that my periodic requests for updates have been met with dismissiveness.  Regardless, I'd appreciate hearing from others who have had similar experiences. 

Thanks!
lousyreeds1

Showing 2 responses by sfall

sfall
346 posts
 
You need 2 thing's. First, you need to buy components from established brands that have a good reputations when it comes to service. I've seen many times repairs done out of warranty were still covered anyway.

Second is a good dealer. Always let them know you're having a problem, and let them handle it. You paid for that type of service when you bought the piece. You won't be bothering them. Any good store wants to do this for the customer. Most will even give you a loaner so you can still listen to music.
sfall
346 posts
 
"  If it were an issue of locating parts or something else specific that's delaying things, that's fine - I'd just like to know what's going on and what timeline I should expect."

That's important. A good company will always buy enough parts to service their products long after the model or specific parts are taken out of production.
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