Add Pure Note to the list. My Epsilon Reference XLR cables developed a cracked shell at the connector (probably my fault). Pure Note sent me a new pair (no charge) within a few days so that I would not be "out of service." I then sent the old cables back at my convenience.
Excellent Audience Customr Service
I recently had a positive experience with the Audience company. My AU24 interconnects had a loose solder that caused a "chuffing" sound when rotated. I contacted Audience and received an email from product developer Richard Smith asking me to send back the IC's for repair or replacement. Less than a week after they were sent to California I received a new pair of AU24 IC's back from Audience!! Thanks Audience and Richard for the excellent customer service!!