Excellent Audience Customr Service

I recently sold a pair of speaker cables on Audiogon and got this accusing email.

<
Audience cable seller:

If you are an authorized dealer of Audience, please be advised that you are in
violation of the legal requirements of advertising Audience products. Please
contact John McDonald, president of Audience. Dealers advertising new or used
Audience products will be terminated as Audience product dealers.

============================

FROM: Mcattack13 (a member)
RE: Audience Au24 Spade to Spade 2.5m pair - free ship
>>

I personally believe Audience should have considered there was a possibility that I was a customer and not a naughty dealer and been more friendly in their approach. Perhaps it is just the differences in culture between our countries. But I found their email unpleasant and have found that there are many more pleasant US suppliers to deal with than one that sends this kind of email.

I have just received this apology.

<have been having lots of trouble with dealers breaking their agreement
with Audience and therefore the notice.

As you suggest, I would have communicated directly with the dealers;
however they can not be identified on Audiogon. Some, in fact, make it
a point to be anonymous.
>>

I don't think this excuse warrants the nature of the original email.

I believe Audience should have thought about how an innocent customer would react, before sending such an email out. Had they, then they might have started the email with a gentler intro, and an outro stating their apology for any inconvenience to customers, and still made their point with dealers. However the full text of their emails and mine led me to believe I was dealing with someone that did not particularly value me as a customer and so I am inclined to the belief that they did not care too much about any offence caused by their email. I will never buy their product again, and have cancelled an order I currently had with them.