Excellent Audience Customr Service

Audience has given great customer service to me as well. They actually sent the replacement pair of interconnects first and then I returned the pair that had older style connectors. The new ones are redesigned and have a more solid contact.

I was treated similarly by a representative of another cable company over the phone when I was placing an order. They had seen my ad here selling a set of used biwire speaker cables they had made. I was calling to order the single pair version to replace them and was raked over the coals, "We don't like people selling OUR cables online...blah blah blah". I said "I'm not selling YOUR cables, I'm selling MY cables. I bought them." He was so put off by that he pawned me off to another salesman who was more than happy to sell me another pair of speaker cables, but continued defending his co-workers attitude because they "have some rogue dealers discounting online...". So that's my problem? I don't think so.
I have since replaced all of their cables in my system and I will never buy from them again.

I happen to own Audience now and have always been treated with respect as a customer. I hope they can make it right with you guys, but sometimes it's too little, too late.