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Ever feel like a "low dollar" customer that your dealer doesn't think worth their time?

I'm a careful researcher for audio gear and I also understand the value of brick and mortar stores. I am not OCD and I am not an irascible haggler. Indeed, I have told my local stores that if they carry something I like, I will buy from them and not try to find it cheaper on the net. I have purchased major pieces of gear from them.

Nevertheless, one local shop is erratic in how it treats me. Emails can take a long time to get acknowledged, and often exchanges take several back-and-forths to get clear questions answered. This shop sells gear at my price point and up to 10x more (think Wilson speakers, $7k power cords). I often feel I'm more like a fly buzzing around their heads than a valued customer trying to establish a customer-dealer relationship. I am trying to be loyal, but it makes me want to shop online. I could be reading the situation wrong, but this is definitely a pattern.

Has anyone else had the sense that they were too much of a "low dollar" customer to be worth the dealer's time?
hilde45

Showing 1 response by wspohn

wspohn's avatar
wspohn
611 posts
 
The ways in which dealers and salesmen turn people off aren’t limited to monetary issues.

I’ve gone into serious stores and pretty much without me asking anything, a salesman has decided that I wanted to hear his theories of audio purity to the point where I had to ask the owner if he could find me a different salesman who was interested in more than the opportunity to spew his theories without listening to see what I was in the market for or if I had any questions.

Assuming that you are a sheep without having any opinions yourself is just as annoying as assuming from your appearance that you don't meet their monetary standards to be a customer.

Have to wonder how people like that can stay in business.

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