Let me add examples of my experience, and I'll tell you, how I am treated by a business means whether or not they get my money.
When I call Vintage tube services and talk directly to Andy or I call Brent Jesse Audio recording and speak to Brent (both NOS tube retailers) they take their time with me. They are polite and very helpful. They both are happy to answer all my questions so I can make an informed decision and that is why I continue to give them my money.
When I called a speaker manufacturer, here in the U.S., about some upgrades that he offers to the speakers they sell I spoke to the owner and I was treated like he couldn't be bothered. His attitude was horrible. It was his product, you would think he would be proud to discuss any questions I had about them. I can't imagine wanting people to buy my products and me treating them like that.
What he didn't know was, I was asking because I was planning on buying a pair of speakers further up the line from the ones I already owned, from his company. My plan was to give my current speakers to my nephew.
I'm glad that the speakers I was going to hand down were purchased used, and because of how he treated me, I will never give his company a dime of my money regardless of how many tweeters his speakers have!
Moral of the story is you never know who you're talking to and what means they have. So when you mistreat people you may never find out.
John
When I call Vintage tube services and talk directly to Andy or I call Brent Jesse Audio recording and speak to Brent (both NOS tube retailers) they take their time with me. They are polite and very helpful. They both are happy to answer all my questions so I can make an informed decision and that is why I continue to give them my money.
When I called a speaker manufacturer, here in the U.S., about some upgrades that he offers to the speakers they sell I spoke to the owner and I was treated like he couldn't be bothered. His attitude was horrible. It was his product, you would think he would be proud to discuss any questions I had about them. I can't imagine wanting people to buy my products and me treating them like that.
What he didn't know was, I was asking because I was planning on buying a pair of speakers further up the line from the ones I already owned, from his company. My plan was to give my current speakers to my nephew.
I'm glad that the speakers I was going to hand down were purchased used, and because of how he treated me, I will never give his company a dime of my money regardless of how many tweeters his speakers have!
Moral of the story is you never know who you're talking to and what means they have. So when you mistreat people you may never find out.
John