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Ever feel like a "low dollar" customer that your dealer doesn't think worth their time?

I'm a careful researcher for audio gear and I also understand the value of brick and mortar stores. I am not OCD and I am not an irascible haggler. Indeed, I have told my local stores that if they carry something I like, I will buy from them and not try to find it cheaper on the net. I have purchased major pieces of gear from them.

Nevertheless, one local shop is erratic in how it treats me. Emails can take a long time to get acknowledged, and often exchanges take several back-and-forths to get clear questions answered. This shop sells gear at my price point and up to 10x more (think Wilson speakers, $7k power cords). I often feel I'm more like a fly buzzing around their heads than a valued customer trying to establish a customer-dealer relationship. I am trying to be loyal, but it makes me want to shop online. I could be reading the situation wrong, but this is definitely a pattern.

Has anyone else had the sense that they were too much of a "low dollar" customer to be worth the dealer's time?
hilde45

Showing 1 response by atagulkula

atagulkula
14 posts
 
Mike at Audio Classics has been great to me.  Bought a MC 275 and a MC 123 for excellent prices.   
After I had inquired about the 8k 123 and decided to hold off.   He called a week later. Customer had bought it and returned 3 days later upping to new 160.   He offered to at nearly 2k off.   15 seconds later I owned it.   He almost certainly could have sold it more locally but called me.  
Class act upon Birmhamton
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