Shouldn't this be entitled "....on Amazon MARKETPLACE"? The title rather infers that Amazon themselves are selling used items as "new".
I have not encountered this as yet but would not be at all surprised. Don't forget that not all new CDs are sold in plastic wrappers, certainly not in the UK. Also, a customer can nowadays apply a plastic wrapper that appears to be factory fitted, so it's presence does not necessarily mean that the item is new.
If I did receiver an item that was not "as advertised" I would immediately contact Amazon. Their returns policy and my experience thereof is second to none.
I have not encountered this as yet but would not be at all surprised. Don't forget that not all new CDs are sold in plastic wrappers, certainly not in the UK. Also, a customer can nowadays apply a plastic wrapper that appears to be factory fitted, so it's presence does not necessarily mean that the item is new.
If I did receiver an item that was not "as advertised" I would immediately contact Amazon. Their returns policy and my experience thereof is second to none.