Esoteric Grandioso K1 "Disc Error"

Recently I am getting random Disc Error on my Esoteric Grandioso CD/SACD player. It can play songs but suddenly it stop and show “Disc Error”.   I try different CD and some disc are almost completely new. Sometime it can play for 2, 3 hours without any problem.  But sometime it happen a few times in a listening session (2-3 hours) and it hangs up.   If this happen, I need to open the tray then replay the disc again. But occasionally I can’t even open the tray, it seem like the belt lose it’s strength.    I need to turn off the player,  wait for 30 seconds or a minute then power on again to open the tray.

 

I owned 2 Esoteric CDP before (X-03SE and K-03X), each of them I use almost 5 years without any problem. And this K1 is only 3 years old, I‘m disappointed about this. A friend told me maybe there are some mechanical parts problem on the transport system, it can’t read the disc properly and sometime unable to open the tray.    I will call Esoteric’s distributor next week but want to know if anybody has similar experience, what reason to cause these problems? Thanks.