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Error on Ayre QB 9 (DSD)

Hello All,
  • Am using Ayre qb-9 DSD DAC for two years and from yesterday the unit having issues while playing music, the unit leaves to standby mode frequently means with in a song two or three time goes to stand by mode and within three seconds come back to playing mode. This is happening every few minutes.  I don't know how to rectify these error on my DAC. 

Any one has this issue previously? How you rectify the issue?

Source : MAC Book Pro
Usb Cable : Mapleshade
Player : Amarra & iTunes


Rabbani

rabbani

Showing 4 responses by hgeifman

hgeifman
2,113 posts
 
Turn power completely off on the Ayre QB-9 DAC.  This means unplug from the wall plug for 5 minutes. 

If the above does not work, as was suggested above, please call Ayre Customer Servuce for help. 
hgeifman
2,113 posts
 
Ayre advises on their web site the best way to get help is to call.  If no answer, leave a message and call again the next day.  Please tell them your Ayre QB-9 DAC is not working (dead) and you want to return it for repairs.  Or, if you purchased it from a retailer, let them handle the transaction (this is what I did).  If you purchased it used, please call Ayre.  
hgeifman
2,113 posts
 
Please call Ayre Customer support.  Their phone numbers are on their web page below:

https://www.ayre.com/support.htm

My Ayre QB-9 DSD DAC (I no longer own it) stopped working and was returned to Ayre for repairs. Based on your description above, your unit probably needs to be returned for repairs.  
hgeifman
2,113 posts
 
Ayre does not respond to my email either.  You need to call them or take the unit to your retailer and let them handle it. 
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