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Enleum AMP23-R buyer beware!

My frustration has finally gotten the best of me.  I ordered (put a deposit down) an Enleum AMP23-R back in March based on the word the dealer got from Enleum that the order would be filled in 2 weeks, or the beginning of April.  It's now June 7th and no word from Enleum about shipping any units.  I know my dealer has been in touch with the company and the company is not responding.  They are also not giving any updates as to when units might be shipping.  

This is a bad look for Enleum and frankly has soured any excitement I had for their product.  I would steer clear of Enleum at this point.  I understand that a few units have been released to certain people for review purposes, but that also leaves a bad impression in my mind.  If you promised to release a certain number of units back in March to people who put money down and you can't fill orders now in June, it tarnishes your reputation as a company doing business in the high end market.  It doesn't matter how many rave reviews your product gets if you give the impression that you don't give a crap about your customers.  

The company says Enleum translates to "Enlightenment" which is just marketing mumbo jumbo.  Let's see if owner Soo In Chae will step up to the plate and treat his customers with respect.

sense63

Showing 3 responses by smatsui

smatsui
166 posts
 

I heard about a week ago on Head-fi that Enleum has a Facebook page and they've given updates on delivery.  I think there is a batch that will be shipped in the next few weeks and another batch at the end of September.  

smatsui
166 posts
 

Enleum is a small company and the rave reviews for the 23R have created greater demand than they can supply given the supply chain issues.

Many small high end audio companies have the same issue. Last year I inquired about a Decware amp and I was told the waiting list was about 1 year. I waited 10 weeks for ZMF Verite Open headphone shortly after it launched and that was before the pandemic. Decware, ZMF, Enleum and a bunch of other small companies that have products in high demand are facing the same issues of part availability and work force issues.

I bought my Enleum 23R in December before most of the reviews were published. At the time I bought it, there was only the 6 Moons review. I ordered it on a Monday in December from Jaguar Audio and received it the very next day.

I believe that because of supply chain issues/availability of parts, design changes were made to the 23R. I know the remote control, speaker binding posts and I’m sure other internal parts were changed around the time frame of the OP’s order. Making design changes on the fly is never an easy task. The design changes need to go through design verification testing to insure that the changes will provide equal or better customer satisfaction to the older design.

Of course you can cancel your order but you’ll be missing out on a truly excellent amp. In my system, the 23R has been a game changer. I understand your frustration, but I think that since you’ve waited this long, you might as well wait just wait it out. However, I agree that you should be given an estimate of delivery timing.

smatsui
166 posts
 

@keithr, you found the 23R overrated by Srajan but did you use it as a power amp as he did in his review?  I’m using it as power amp with my Van Alstine FET Valve CF vacuum tube preamp and it sounds better than the 3 power amps I tried before it.  I tried a similarly priced McIntosh MC275, a Rogue Stereo 100 with Dark upgrades, and my Van Alstine 600R hybrid power amp with NOS Mullard tubes.  The 23R was significantly more transparent than any amp I tried before while maintaining musicality unmatched by the other 3 amps.  See my basement system in my profile for the components in this system.

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