It's a matter of perspective. I know it really sucks that all the Emotiva XPR owners out there are pretty much stuck if something goes wrong with their amp, but I can sort of understand the business model of Emotiva. Emotiva is almost a "flavor of the year" or "flavor of the 4 years" model where they CHEAPLY manufacturer and sell "extremely good for the money" products to consumers. They will support a product for a number of years, with excellent support I might add. But in all eventuality, they will discontinue products and support as their new products and business model evolves. I have spoken to Emotiva support and they definitely had problems and cost issues with supporting the extremely heavy XPR series because none of their customers wanted to ship freight (like they recommend), so the amps typically arrived bashed up from really bad UPS handling. That and nobody their really wants to work on XPRs because it's a pain in the freakin @#$#$ to work on (I can attest because I am rebuilding several XPRs). The typical method of repair is to basically replace entire boards/assemblies instead of doing spot repairs because the cost of 3 hours diagnostic labor is much more than just slapping in a brand new board (because the cost of the internal parts are so low). It's a different business model.
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On the other side of the fence, try getting support for repair of consumer electronics like Sony, Panasonic, etc. They usually treat these as disposable items and refuse to repair them (even under warranty in some cases I have heard). At least Emotiva will support their equipment very well through the life of the product. That being said, Emotiva is not a Krell or Bryston or ARC. ARC will support and repair their products, even if it's 30 years old! But you're also paying $10k to $30k for equipment instead of the sub-$2k Emotiva. Krell will still support old equipment, but it will cost you an arm and a leg.
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On the other side of the fence, try getting support for repair of consumer electronics like Sony, Panasonic, etc. They usually treat these as disposable items and refuse to repair them (even under warranty in some cases I have heard). At least Emotiva will support their equipment very well through the life of the product. That being said, Emotiva is not a Krell or Bryston or ARC. ARC will support and repair their products, even if it's 30 years old! But you're also paying $10k to $30k for equipment instead of the sub-$2k Emotiva. Krell will still support old equipment, but it will cost you an arm and a leg.