EAR Phonobox = HORRIBLE

Thank you very much for all the thought you put into this. First in my personal opinion I don't think my clear audio turntable and matching arm would drastically change the sound of my system from great to horrible so I didn't bother to mention it but it's worth a shot.

I just assumed that any issue I was having with a sound would likely come from the new component that I introduced in the system which was the phono stage.. 

Anywho you may have something there in your thought process that you're phono box comes with a volume control I did have it set to moving magnet and had the volume at 75% on a whim I changed the configuration to moving coil and brought the volume up to about 98% and it sounds so much better I wonder what's going on though

I basically just gave you my life story what other information could you possibly need?

It's not the sellers fault it's probably my fault and I'm trying to get some guidance on where I could root cause this

Ok,lewm, you are right. And, I figured out what I did wrong.

I'm too embarrassed to even put it in writing here. Is there any way to remove a thread.

Sorry for wasting everyone's time and THANK YOU for everyone that took the time to help.

So, there is a push button on the back to switch from MM to MC. On initial listening, I THOUGHT I was listening to MM but, I was on MC (with a MM cart). So, it sounded like crap.

I pushed the button again and it sounded great.

So, in reality I moved from MC to MM and the expecte resuts.

All good.