Dynaudio customer service ignoring me
Has anyone else tried ordering directly from Dynaudio? I'm trying to order woofers directly from them as they're they OEM and no one else sells an equivalent speaker. I've been trying to get these for almost a year now and start off communicating pretty consistently.. Then I gave them the thumbs up to move forward and crickets! I've called both sales guys, left voicemails, emails etc. I got one random response about 3 months ago just saying supply chain issues etc. I'm about to spend thousands of $ here and get zero attention.
Is this a common complaint among Dynaudio and their sales support?
donquichotte:I speak from personal experience when I say that In the US, Sonus Faber has an outstanding rep (Will Kline) who answers his phone and emails and is extremely knowledgeable and seems to actually enjoy providing information and assistance. If you are not in the US, then perhaps the issue is not Sonus Faber per se, but your local (country) rep. Also, my authorized dealer here seems to be able to obtain information, etc easily. I hope you can find the assistance you need. |
