I purchased a Consonance Hybrid Integrated amp that failed with less than 5 hours of listening. The unit was suppose to be under warranty. I did contact Opera/Consonance and did have a reply from Amanda at Consonance. With much negotiating, she agreed to send me a brand new and complete board assembly to replace the old board. It was suppose to be shipped and received about 2 weeks ago. I have since emailed Consonance/Amanda 4 different times with no reply. I have no confidence in the reliability or the warranty by Consonance/Opera. SonnY
Droplet CD Player: Contacting Consonance
I purchased a dealer demo Droplet CDP5.0 one year ago that recently broke down. Changing the fuses did not help and I suspect a problem either in the power supply or the power module. According to a friend, the unit is getting enough power to energize the relay but not keep it latched. Since there is no US distributor, I have been writing to Opera-Consonance in Beijing. The company has not responded once. I am using the website email address: operaamp AT vip.163.com. Is this the right address? Has anyone successfully contacted this company recently? Thanks for any advice.