2. misc-audio
  3. 994849371

Dont Ship UPS, Marantz tuner DOA

In reference to package id 1z1x42720301503488
I am very disapointed with the way UPS handled a stero tuner shipment to me. The unit was packed with bubble wrap and styraform peanuts in a heavy cardboard box, for shipment from NY to NJ (7 hours by car).
The appears to have been dropped with such force that the knobs actually pierced the cardboard container and the steel faceplate was bent. Also side of the box was ripped wide open, but at least someone had the sense to stick it in another box along the way (WITH NO ADDITIONAL PACKING), peanuts spilling out of the original box.

I have heard of such horror stories before and now it has happended to me.

I will never use UPS again and will go back to using FedEx as others have advised me in the past.
joegio

Showing 2 responses by dlcockrum

dlcockrum's avatar
dlcockrum
2,190 posts
 
So glad to read of that result. I had a seller of a mint 2325 with original wood cabinet do the same but with a vastly different outcome. He took it in the shorts, but that did not rectify the sin IMO.

I predict that the really good vintage gear will continue to appreciate as exemplars are perpetually destroyed by clueless sellers with the complicity of UPS, etc.
 
Dave 
dlcockrum's avatar
dlcockrum
2,190 posts
 
+1 trelja on your rankings and comments. minorl and hgeifman: you know that, I know that, but many (eBay) sellers seem to think that the carrier is going to handle that precious rare vintage piece of electronics like it is a touchy explosive device. lol Can't fix stupid and that is why so many vintage pieces are being destroyed.

The best one on UPS so far was when a seller sent me a pair of Apogee Duetta Signatures in the original packing.  Despite being marked "Extremely Fragile" in big red letters on every surface of the boxes, UPS tried to cram both boxes through a belt-driven conveyor and completely destroyed both speakers, then tried to welch on paying the claim (as always), saying that they had a magic machine that used a phone pic of the destroyed packages to do a complex scientific analysis of the packaging's structural adequacy and found it lacking even though all of their published packaging requirements were admittedly met.  Ridiculous and dishonest beyond belief.

They ended up paying, but it was ugly and happened only because my employer's Traffic/Logistics VP threatened to pull $100M+ annual business and award it to FedEx. Shoulda seen the UPS VP's come rushing out of the woodwork to honor the claim then.

Dave
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