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Don't buy from HigherFI.com

The owner of Higherfi is Chris Moon, previously of moon audio. I bought a MagLev table from him that was supposedly able to buffer vibrations into turntables and other audio equipment weighing under 80Lbs. I paid $540.00 for item to be delivered, and wow ! was I shocked at how shoddy this thing was! The pistons would get stuck at an angle preventing them from "levitating". After contacting Mr. Moon, he explained that his ebay add clearly stated "no Returns or Refunds". My bad I missed that. He then generously offered me an RMA number with 20% restocking fee if I paid shipping. I shipped it back and he refused signature. Item was returned to me again. Be real careful buying junk from this shady Chris Moon character. I learned my lesson. Hope this helps somebody else.
rbtmumm
rbtmumm OP
5 posts
 
Yes RMA clearly and boldly written on outside of box on two sides with letters RMA followed by numbers.   Honestly, I don't understand how this Moon character has such good feedback and even a great referal by none other than Bill Leebens - Director of Marketing/Audiogon,
Organizer, 2012 New York Audio Show right on his webpage at higherfi.com under referals.  Thanks Randy, took care of credit card today. 
Anyone that lives near me at zip code 18944 is welcome to see for yourself what a dud this maglev antivibration shelf is.  I'll demonstrate it for you.  Real shame too as it is a brilliant concept, just poorly executed.
Roy M
rbtmumm OP
5 posts
 
Clarification
Director of MarketingAudiogonApril 2009 – April 2011 (2 years 1 month) . Great guy Bill Leebens is. No doubt about him.

Roy M
rbtmumm OP
5 posts
 
Had a couple hours to kill late afternoon today.  contacted Paypal, who transfered to two different eBay support reps.  End result eBay was very nice and refunded me the $40.00 for wasted RMA shipping back to Chris Moon at Higherfi.  It's wait and see now. Thanks to all.
sevs
301 posts
 
In my experience, your CC is your best friend here, not eBay or PayPal. Do not miss 90 days of claim window!!!
bradf's avatar
bradf
329 posts
 
PayPal handled my past claims quite differently then your experience.  They did not transfer me to e-bay, they processed the claim and I was refunded my purchase amount within a couple / few days. They just asked me to return ship the item.  It may be because you filed a claim through e-bay (Prior to PayPal) and it was closed by E-bay (assuming not in your favor) is why PP forwarded the claim back to E-bay.
After E-bay refunded you $40.00 for your RMA shipping, you don't really say, if they are going to provide further solution, instead you state "Its wait and see now".
I am in agreement with sevs, you should file a claim with your credit card company, if you have not already. Usually it takes a phone call and your account is credited the refund. At least that has been my experience.


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