Does brand aftercare for used gear make sense?


Recently, I've purchased some used gear and got in touch with the (boutique) brands themselves post-purchase for a couple of things:

1. Whether I could trade their used product for a newer model. After initially saying yes, they went dark.

2. Bought a different brand's product (used) from our favourite used gear marketplace and got in touch with said for a manual as it came without and there was nothing on their site or online anywhere.  Didn't even receive a response.

Of course, I don't believe used products deserve customer service, but there is genuinely no chance of me now buying further into their ecosystem. 

I'm so done with boutique brands. I'm selling up and getting a pair of ATC SCM40As and a Hifi Rose.

   

pawoodster

Showing 1 response by tempostarship

It's always a good idea to check out resources to ensure their reliability. Look for reviews from other customers who have purchased used gear from the brand. Another good resource is to check out the brand's social media accounts and see how they interact with their customers. Are they responsive to questions and concerns? Do they provide helpful information and support? You can also check their digital channels for infos about the people behind these boutique brands. You can use that info to run some personal checks, like any history of filed complaints against them, etc.

By doing your due diligence and checking out these several digital resources, you can get a better sense of a brand's reputation and whether they're likely to provide the level of support and aftercare you need for your used gear. Good luck with your search!