We never post in forums because it’s a difficult proposition. However, this thread is saying some remarkably negative things about us by people who have never even been customers. Many never even contacted us.
This will be our one and only post on the subject. It’s just a response to comments and concerns.
What would be considerate for many of you posting here is to actually research our company rather than jumping to negative conclusions. We have 5-star ratings on Google from mostly local customers and over 800 happy customers throughout the country. Everything is clearly spelled out on our home page, FAQ page and About Us page. Including turntable service pricing.
We've been in business for over 25 years and customer service is paramount to us. As the thread starter mentioned, we got back to him right away. We were courteous and professional. Said customer wanted technical services. When we do precision TT alignment we normally go to the customer's home. That service can take over 2 hours. In this case, it sounded like he had parts and needed assembly. We made an exception and agreed to meet him since he was from out of town. Please note, in 25 years, we have never met a highly skilled tech who allowed customers to go to their place for drop off. In all those cases, the audio company or the customer had to send the product to them.
In terms of cost , again, it’s all spelled out in our FAQ pages. How we work is clearly spelled out in our About Us pages. A simple read would averted the surprises listed here. Our rates are our rates. We have corrected many turntables supposedly set up by 'experts’ so we’re quite confident of our skillset. As are customers who have used our services. If the price is not within your budget that's a different story.
If you don't like what we carry or our services by all means go to any of the other local stores. You all have free choice.
I'm sure none of the negative posters would like it if someone started to say negative things about them at their work when they don't even know the person and visa versa. Especially if they never even worked with them.
Finally, I'd like to address the brick and mortar issue for Portland residents. Those living in Portland know the real estate market is out of control. We are regularly hit with comments like, "You won't make noise will you". Or "our sq. footage price increased from last week".
Also, think about the pressure the B&M stores are under. They must make overhead and payroll before they make a profit. Therefore, many have no choice but to push products that are not necessarily the best for the customer, but best for the bottom line.
We had a demo room for many years and 95% of the customers preferred our Audio Concierge service.
Everything has its pluses and minuses. We prefer to operate in a manner that allows us to curate the best possible musical system for each customer.