Does a new cd transport require break-in time?

What exactly is happening during this "burn in" time with cables, amps etc etc? And no, this isn't a "bait" question, I'm really wondering.

I'll preface this by stating I'm certainly no expert regarding answering burn in questions, however, to my understanding it applies most to capacitors, so that they "form" correctly (or optimally). In the case of my speakers (Golden Ear T Ref), Sandy uses the term "heal" in the case of the crossovers, which include caps. Personally, I'm not a big believer in burn in of any kind when it comes to cables. 

I’ve yet to call Schiit about the problem.

Schiit doesn't use telephones. Email only. And even then, their customer service (or lack thereof) leaves something to be desired.

....HOWEVER when I put the Cambridge transport on pause I do hear a clicking though the DAC. It is very irritating and I have no idea what to make of it? ....

....Forget about calling Schitt and asking them whats up. They have lousy phone support!!!!! (Many of my audiophile friends have also experienced customer phone support problems with Schitt)....

@char2

Charlie -

Heads up here. In a good way :)

First, I do not have the Gumby, I have the Yggy, but the same concept applies regarding the "clicking". This is "normal’ and correct behavior! Don’t believe me, send Schiit an email and ask (see next paragraph). In my case, the Yggy does an *outstanding* job of "recognizing" whether or not a device connected to it is turned on or off. Its almost as though their DACs are "smart devices", it's that good! What you are hearing are the relays engaging/disengaging, and the Schiit DACs *react differently depending on the device connected to it*. You should (IMO) view the pause as a good thing. So much so that if you pause your Cambridge transport and don’t hear a pause *then* you have a problem!

As to phone support, I can’t understand why people such as yourself write they have lousy support. *HELLO*, they essentially advertise they *DO NOT HAVE ANY PHONE SUPPORT*. So, in this instance, give Schiit all the credit in world in that *they disclose* this up front. Now, if you were to ask or mention that they *should* have phone support, absolutely. I too do not like the fact they do not answer a telephone like a "normal" *BUSINESS* would, however, again give them credit here in that they do clearly state customers must use email.

@rvpiano

The following quote is from Schiit Tech support in response to the noise you are hearing when you are pausing music. My *assumption* is that the same response would apply to your Gungnir.

"The Yggdrasil doesn' t trigger on silence itself, it triggers on the loss of signal. If the CD Player outputs silence but maintains the stream that will be fine, however if your CD Player actually stops the stream entirely then you will get the click. Different CD Players behave differently."

So basically what they are saying is that the device you are using as transport *stops the stream entirely*. You may test that of course by using a different playback device. In my particular case, every device I have used as transport does not cause my Yggy to make any kind of "shattering electrical noise". However, I agree with you that it is rather inconvenient if this is your experience. I don't know what else to offer you in the way of a response. Perhaps send an email to Schiit with the details of your specific hardware and they can recommend something.

As to Schiit's lack of phone support, I wasn't suggesting they be given credit for it. Rather, I'm giving credit only in-so-far as they disclose the fact that they don't. 

Right. Just my .02, but.....

.....the Schiit Gungnir (and of course the Yggdrasil) have an indicator light (meant for user observation) that would indicate whether or not there is an "issue" (widely defined, see respective Schiit documentation for specifics). Therefore, and in the OPs case, if that light isn’t illuminated, he/she likely *does not* have an "external jitter issue", a "transport issue" or a "coax or particular input cable/source issue".

EDIT:

@rvpiano

Is there anything you can report regarding the status of the Gungnir VCO/VCXO indicator light?

@rvpiano

Sorry to read of your equipment issues. As you say, it would seem to be a host of bad luck. That said, and not knowing what is or isn't wrong with your Gungnir and Oppo, you might be pleasantly surprised when you receive those items back from the manufacturer. Perhaps the shrill sound you describe is related to the reason you have returned it to Schiit. Even if not related, it could conceivably be "mysteriously" fixed upon its return to you. Sorry I cannot be more help other than to provide good karma. Best of luck.

Unfortunately, Cambridge doesn’t give a phone number in the States to call.
I have to rely on email to get a response.
Even then, they make it difficult to ask a question. The query won’t even go through if you don’t enter the serial number of your device.

Does this mean their support communication channel is worse than Schiit?

......I waited a week. No indication of them sending me anything. I called and they said there was no evidence I had sent it, even though I followed their instructions implicitly,
By this time they had received my unit......

When you send something Fedex, regardless of the entity paying for the shipment, *you* immediately receive a receipt with the tracking number that you can (and should) use to track the package. Point is you would know whether or not they received it.

Here is something else to do now, as I’m about to "pull a string" here on your behalf. Send an email directly to Jason Stoddard describing your situation *and fedex number*. Email him at at jason@schiit.com. Then, kindly report back here (as you have already been doing) as to whether or not you are getting the service you expect and deserve.