Do not buy any Sonus Faber used

Harris4crna - included in the price of anything you buy is an amount to cover the warranty. In your case, that money went to a dealer in Italy and on to Sonus Faber in Italy. Sumiko did not see any of that money. For them to do the warranty work for yor speakers they should get paid by Sonus Faber corporate to do it. My guess is they do not and that is why they do do warranty work for speakers purchased outside the US. It is actually a pretty common practice. Try buying a car in Canada and getting warranty work done in the US. Same situation. Also, warranty laws differ country to country, which further complicates matters. I agree it would be nice if all warranties were worldwide and transferable but most companies do not do that.

I recently bought an integrated amp for use in Switzerland. I purchased it in Switzerland for this very reason.

Pathetic use of the fear factor. It's simple as an importer: No warranty work on a grey market piece. But sell parts and service as necessary, make a good profit on that, and don't hurt the reputations of the product, or your company, by refusing to help at all.

I posted several comments on this thread January last year. Soon after that, I found out that my wife was pregnant, so I had to take of other business that were slightly more important than getting a repair work for my Concerto bookshelf. Fast forward to January 2014, I rewrote to Quadman who had responded to my post on this thread. To make a long story short, I am COMPLETELY satisfied with the repair work he did on my speakers. To repeat his words, he is not in the business of repairing SF speakers. However, any US user frustrated by Sumiko's policy should consider him as a valuable resource. I have a feeling that Franco would have approved of Quadman's service rather than seeing the beautifully crafted equipment unserviced and abandoned.