Do not buy any Sonus Faber used

Does anybody know if Sumiko has changed this policy?

I bought a pair of used SF Concertos at Audiogon around 2001. About 4 years later, one tweeter started to produce noise. Through my local dealer, I contacted Sumiko and they were nice to repair it (with my paying the cost, of course). I can't explain exactly what the problem was, but they replaced the crossover. About 4 years after the initial repair, the same problem occured again. This time, Sumiko wouldn't repair it because they couldn't find the record of the original sale. I tried to contact the seller from 8 years earlier, but couldn't reach her. I can't play or sell them, so I am forced to permanently retire them in the closet. The argument like "Sumiko told us the policy" or "Speakers don't break" apply to my case (they once serviced it!!!). In addition to my ~1K expense, the original labor and materials for crafting these gorgeous speakers have been wasted. It is a shame.

Alternatively, if there is any third-party service that could repair these speakers, please let me know. Thank you.

Should have read...

The argument like "Sumiko told us the policy" or "Speakers don't break" DOES NOT apply to my case

Quadman
I sent a message through your website. Hope to speak with you soon.

Wow,,, I revived this tread.

Jallen
I contacted Orange County Speaker after Sumiko refused the service. They said no. In fact, as I recall, the person who replied my inquiry basically wrote to me "Sonus Faber, what's that?".

Quadman
Should I contact you at dc10audio? I saw your website. Looks great.

Smit
I appreciate your advice. I think I will try dc10audio first, meanwhile, I will learn how to say "I can't speak your language, but please help me" in Italian. :)

Newbee
Your argument may fly, if SF is exclusively into expensive stuffs. The fact is, their speakers were being sold at Tweeters!!!

I posted several comments on this thread January last year. Soon after that, I found out that my wife was pregnant, so I had to take of other business that were slightly more important than getting a repair work for my Concerto bookshelf. Fast forward to January 2014, I rewrote to Quadman who had responded to my post on this thread. To make a long story short, I am COMPLETELY satisfied with the repair work he did on my speakers. To repeat his words, he is not in the business of repairing SF speakers. However, any US user frustrated by Sumiko's policy should consider him as a valuable resource. I have a feeling that Franco would have approved of Quadman's service rather than seeing the beautifully crafted equipment unserviced and abandoned.