Do not buy any Sonus Faber used


Sumiko just announced that
"IN ADDITION, SUMIKO WILL NOT SUPPLY PARTS AND/OR SERVICE FOR ANY SONUS FABER PRODUCT WITHOUT PROOF OF PURCHASE FROM A SUMIKO AUTHORIZED DEALER IN NORTH AMERICA ".

What a curious statement . Can you imagine Volkswagen refusing to provide parts for their own cars, no matter where they were bought? I do hope other distributors will follow. It would surely drive the prices down considerably on Audiogon for used gear.
limono

Showing 13 responses by hifihvn

Why should Sumiko (the distributor) support the grey marketer's activities?
Larryi (System | Threads | Answers | This Thread)
Why not? After all, they support the company that makes the grey merchandise.
I guess if you lived and bought them overseas, you have a problem bringing them to the US with you. No parts? Maybe you have to buy them (parts) from the country where you bought them? I can see the warranty not paying for parts problem. Paying for you own parts? Why not be able to buy your own parts, is what I say.

"Drive the prices down considerably", maybe (actually probably) for the gray market products. Might actually help the "real" products. Boxes are tough to keep around but a copy of the receipt can easily be tucked away and becomes a selling point. Ads might say, "OBM and R". Don't have the OBM? Well, pack it well and don't forget the R. It's part of the deal.

My 12 cents (adjusted for inflation).
Onemug (Threads | Answers | This Thread)
For those who don't have a receipt, lower resale value. That can equal to someone (seller) looking for another brand for their new purchase. That would equal less sales for them. After all, who wants to buy something you can't fix... No one is asking for something for nothing. I wonder how people have every receipt for everything they own?
Also, a lot of us have a good memory when someone treats us right. A lot of us have a better memory of those who've done us wrong!

12-03-11: Djohnson54
Here's another angle on this discussion. What's a person who bought new SF product supposed to do with it if they buy another SF product? Stick it in the closet? Are all SF dealers willing to take used equipment bought from them back in on trade? What do they then do with the used equipment; sell it used? Will SF warranty it then?
I imagine if they can't supply the receipt from the person that made the original purchase, it may be grey merchandise. They may resell grey merchandise providing their own receipt.

They may like the idea if you throw your present gear away. I guess they don't see it as free advertising having a lot of products out there, with people talking about it.

It sounds like they want us to buy their products, make the profit, and do their police work. This isn't counterfeit merchandise. The company that makes the products should do some work helping out. They are a big part of this problem.
I told you it was nice of you to loan your gear out. It's nice of you to loan them your carpet for the pictures too. Do all the members in your past threads here get threats from you? Don't answer. I read some. Again, have a nice day.
Some companies provide a different model numbers for stores such as Sears, and Best Buy. Some also provide different model numbers (various items) for other countries, even when the power supplies will work at 100-240 volts, 50-60 cycles. Something like this might be a simple solution for making it easier on everyone. If you see a strange model number, that would tell you quick and easy. I'm sure counterfeiters can work around this, but they also could mark/stamp it into the wood cabinet, to make it hard for them.
What reason was there for your Vienna drivers failing in such a short period of time?? My point is that I can see a tube amp manufacturer or a digital device manufacturer be concerned about infant mortality in their product, but a speaker manufacturer...............?
Janeb (System | Threads | Answers | This Thread)

They're made by human beings. Even if they were made by robots, they too are made by humans. A poorly glued voice coil can come loose. A person or a robot can't see what is going on in between the parts being made. The same for a poor solder joint that may look perfect. Years back, I beleive the Space Shuttle lost its main computer system. It had NASA on edge for a short time, but a backup system worked. I think they traced it to a microscopic stray piece of solder in a component. They had no idea it was there during testing, and figured it broke free and shorted the system from the vibration (during takeoff), going by memory. Speakers vibrate a lot too. That's what a warranty is good for. Over driving them could cause a failure too. But, I think the manufacturer could see this, if they disassembled the parts.

12-08-11: Janeb
Hifihvn, to answer your question, because that's my TT...can I ask you a question.... how come YOU have NO system link?
Janeb (System | Threads | Answers | This Thread)

Privacy.
Lets see, a lot of big skylights, you throwing rocks....Hmmm.
That's illegal! Enjoy that state of the art Pioneer DV 414 player. After all, it is almost as good as your close to $700,000 system.
I'm done responding to you...you have a nice day.
Janeb (System | Threads | Answers | This Thread)
Thank you. I will.