I am familiar with your issue, I also received the exact same advice. You may have to use a hex key to turn the bolt to "finger tight". If this is the case use the long side of your hex key. Insert it into the bolt head using your thumb and forefinger to tighten the bolt until the head is snug to the back of the cabinet. By snug I mean just to the point you have full contact between the cabinet and the bolt head. At that point give it the extra 1/4-1/2 turn with your hex key. I say 1/4-1/2 because mine actually took a bit more than 1/4 turn before the bolts would no longer move side to side or up and down. This will make sense when you tighten them up! Hope you find this helpful.
Oh I would also recommend inserting the long end of your hex key in the bolt head when you make the final torque. This way you will have less leverage reducing the chance of accidentally over torqueing the bolt.
Have a good day!
JF
Oh I would also recommend inserting the long end of your hex key in the bolt head when you make the final torque. This way you will have less leverage reducing the chance of accidentally over torqueing the bolt.
Have a good day!
JF