2. misc-audio
  3. 1181890919

Dissapointed buyer, item malfunctions experience?

I sold a nice CD player that functioned perfectly up to the time I shipped. Buyer plugs it in and only one channel works. Box looks like no mishandling occured during shipping.
I spoke to the buyer, ( really nice guy). I also felt really bad about the item not functioning properly. I was going to refund all ship cost and payment.

He actually wanted to keep the unit so we agreed to have the unit fixed at my cost and I pay for ship to and from authorized repair shop.

This is the first time I have had to pay to have anything fixed that I have sold. I have been lucky and should be grateful because every transaction is a gamble.

I am curious as to what others have done in this situation and what possible pitfalls might occur during the repair process.

What has been your experience and is there actually a set of rules we should follow when this happens?
thanks
Matt
shoe

Showing 2 responses by shoe

shoe OP
204 posts
 
Good news is that we were able to get the Item repaired and it is on it's way back to the buyer. Rick Walker with Signal Path jumped on it, worked late and shipped it out in only two days time! I am very pleased as the repair was minor and Rick Walker was great.
Dammage during shipping had to be the cause here but proveing it would have been tough if not impossible.
Hopefully it doesn't get dammaged again on its way home!!
shoe OP
204 posts
 
I know I would be terribly dissapointed if I paid good money and the item arrived D.O.A. My buyer paid good money for a product described as:
http://cls.audiogon.com/cgi-bin/cls.pl?dgtlplay&1186435577

" In near perfect condition" well that's not what he got so it is up to me to make it right.
I don't think my buyer should have to spend a dime to resolve the problem, after all he has to go through the worry and hassle and put up with my emails and phone calls.
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