it happened to me twice as a buyer with two very different experience. one item was obviously damaged during shipping. it was supposed to be insured but wasn't. the seller in this case stood behind the item 100%. the item was sent to an authorized service center and the seller paid the quoted price for repair. the sad thing is, after everything was settled, the item sat in the repair shop for 3 months before i was told that the damaged part is no longer available. the center returned the item and refunded the money. it still is not fixed...
the second item was advertised as "perfect" and arrived with a noisy volume control. contacted the seller immediately and requested to return item for a refund. seller said he already spent the money and can't give a refund. he also insisted that it was perfect when he shipped it so he's not responsible and refused to take it back or pay for any repair. i was stuck with it...
i do think most of the a'goners are responsible and honest though...
the second item was advertised as "perfect" and arrived with a noisy volume control. contacted the seller immediately and requested to return item for a refund. seller said he already spent the money and can't give a refund. he also insisted that it was perfect when he shipped it so he's not responsible and refused to take it back or pay for any repair. i was stuck with it...
i do think most of the a'goners are responsible and honest though...